Hi there! I’m Kate, Experienced in Customer Service Representative, Social Media Assistant, Data Entry and Graphic Designing as a freelancer. I've mostly helped in handling chats, phone calls, emails, assisting customers or clients of the company with their inquiries or complaints, and data entries such as tracking records, managing google sheets/drive, and entering sets of data. Besides that, I also manage social media accounts by interacting with the audiences through comments, email marketing design, and editing/ posting several ads or content.
I have completed my Bachelors degree in Information and Technology at King’s College of the Philippines. I’m from the mountainous region of Cordillera, Luzon-part of the Philippines called the province of Benguet.
Ecommerce Marketing Assistant
Assisting in organizing campaigns and developing marketing strategies of the Company. Responsible for researching, compiling and reporting on buying trends and statistics, graphics designing, copywriting for marketing materials and other support.
Responsible for up-selling and cross selling opportunities on product pages to maximize sales, ensuring they are continuously updated with in stock, relevant styles. Working closely with the Buying & Merchandising teams to ensure products arrive on time for marketing launches. Mostly responsible for Image Listings, Video Content and A+ Content on Amazon.
Social Media Assistant or Associate WFH
As a Social Media Associate, I’ve helped handle both influencers, brand ambassadors and customer chats from their social media accounts such as Facebook and Instagram.
My role also includes data entry, research, reacting, commenting, posting, and assisting inquiries or complaints.
Data Entry
As a data entry freelancer, I help prepare sources of data for computer entry by compiling and sorting information using Microsoft Excel, Word or Google sheets. Enters customers’ account data by inputting alphabetic and numeric.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
My role also includes Data scraping, Data Collection, and Web Research.
Junior Graphic Designer Intern
Other than that. I've helped create/ design posters and brochures
I've helped create/ design posters and brochures
Customer Service Representative
As a Customer Service Representative from Macy’s account, I was responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support, or inbound sales.
I also Interact with customers to handle complaints, process orders and provide information about an organization’s products and services from both composed and irate customers.
The photos below present some of my personal work for my clients and I’ve included some samples of my design for references too.
Benguet, Philippines 2601
kateawisan@gmail.com